Frequently Asked Questions

We are here to help. Below you will find some of our most frequent asked questions. If for any reason you still can’t find the answer you’re looking for, please do not hesitate to contact us directly on +61 3 8373 4800.

General Questions

Who is EightCap?

EightCap is an online financial trading company incorporated in Melbourne, Australia. We specialise in offering leveraged Forex and CFDs trading to both retail and institutional clients via the popular MetaTrader 4 trading platform.

EightCap is regulated by the Australian Securities and Investments Commission (‘ASIC’) and holds an AFSL number 391441.

Please see our ‘Company Background‘ page for more details.

Is EightCap regulated?

Yes. EightCap is regulated by the Australian Securities and Investments Commission (‘ASIC‘).

How are my funds held with EightCap?

The security of your funds is of the utmost importance to us.

At EightCap, all client monies are held in segregated client trust accounts with the National Australia Bank (‘NAB‘), a Tier-1 Australian Deposit-Taking Institution, maintained and operated in accordance with the Australian Client Money Rules.

We do not use client funds for any business purpose other than to cover the positions opened by our clients. You may refer to our Product Disclosure Statement for detailed information on how we handle client monies.

Do you accept clients from outside Australia?

Yes, we accept applications from clients all over the world, with exception to a few countries due to their local laws and regulations.

In addition, you may be required to provide documentation to support your application.

Do you accept US clients?

Unfortunately we do not accept any clients who reside in the US due to CFTC regulations.

Do you have 24-hour support?

Yes, our Client Services are available 24 hours a day, 5 days a week. You can reach us on +61 3 8373 4800 or talk to us via our Live Chat facility.

Do you have demo accounts?

Yes, EightCap wants to provide you with the opportunity to become familiar with the trading environment and test our platform before you apply for a live account.

Our demo account normally lasts for 30 days, but clients may opt-to apply for a non-expiry demo account by contacting us.

You can open a demo account by clicking here now.

What platforms does EightCap provide?

EightCap offers our clients the most popular trading platform to trade with, the MetaTrader 4, along with its mobile platform counterpart so you can trade on-the-go.

Where do your prices come from?

Our pricing is derived from several top-tier liquidity providers who stream prices to our platform.

Does EightCap allow 'scalping' and 'hedging'?

Yes. We allow full scalping and hedging.

Can I trade using EAs (Expert Advisors) or other trading robots on EightCap's MT4 platform?

Yes. We allow the use of EAs (Expert Advisors) on our MT4 trading platform.

We do not provide support for these automated strategies however as they are available from third party providers and suggest you contact the source directly should you experience any difficulties related to the settings or methodology of your chosen EAs.

What leverage options does EightCap offer?

EightCap offers multiple leverage options from 1:1 up to 400:1.

What are EightCap's costs/fees?

We do not charge any fees on our FX or CFD products. However, financing implications may apply to open positions held overnight. For further details please refer to our Product Disclosure Statement for the relevant products.

Trading Accounts

What is the difference between a 'Demo' and a 'Live' account?

Our Demo and Live accounts basically have the exact same trading conditions including the same price feed.

Clients should keep in mind however that it is not possible to replicate a real trading environment on a Demo account due to technical limitations. Trades placed on demo accounts are not passed into the real market and therefore their execution will not directly comparable to trades placed on a Live account. Demo trading accounts are designed to allow traders to become familiar with the trading platform itself and will never be able to provide an identical trading experience to a Live account.

EightCap demo accounts only last for 30 days before it expires.

How do I open a Live account with EightCap?

It only takes a few minutes to open a Live trading account with EightCap. Clients can apply online through our website by clicking on any open or create account button and follow the prompts.

Do I need to provide any documentation to open a live account?

Yes. As a regulated financial services provider, we are required to comply with Australian rules and regulations relating to the identification of our customers before they open an account with us.

Identification must be provided in the form of photo ID and proof of address to verify your identity.

Photo ID – Driver’s Licence/Passport/Government-issued ID

  • Must be clear and visible
  • Must be issued by a government agency
  • Name, Signature and Expiry Date must be clear

Proof of Address – Bank Statement/Utility Bill

  • Must not be older than 3 months
  • Must show the same name and address as your account application
How can I send my documentation to EightCap?

You will be asked to upload your identification documents during your live account application process online. If, for any reason you cannot provide the documents during your application, you can also send the documents to us via email.

How long does it take to set up an account?

Our demo account takes less than a minute to set up whilst our live account application may take approximately 5-10 minutes to complete.

Provided that all required documents are submitted (ID, proof of address etc.), your live account can be set up within 24 hours (during normal business operating hours).

What type of accounts does EightCap offer?

EightCap offers two types of accounts, Standard Account and Raw Account.

Both of them offer the same trading conditions, extras and features, however clients will get to enjoy tighter spreads on the Raw Account and there is a commission for every trade you place on that account.

What is the minimum deposit required to open an account?

It is completely free to open a live account with us. However, we do require a minimum deposit of $100 (account currency equivalent) when you fund for the first time.

Does it cost me anything to set up an account with EightCap?

No. It is completely free to open a live trading account with us – EightCap does not charge any fees or commissions.

How many live trading accounts can I have?

There is a maximum of five (5) trading accounts per entity.

An entity is identified as either an individual trader, joint account traders, company or trust trader. For example, as an individual trader you can open up to a maximum of five trading accounts but if you wish to open a joint trading account between yourself and another trader – you will have the option of another additional five accounts under this entity title. Provided that all documentation has been presented and approved for each entity type, there is no limit to how many entities clients may wish to trade under.

Under special considerations and approval by management, clients may be able to request beyond the five account limit.

What currency will my EightCap account be held in?

We currently support the following major currencies: AUD, USD, GBP and EUR.

You will be asked which currency you would like your EightCap trading account to be held in during your application. Note the currency you have selected is also the currency you will deposit funds in.

Can I change the currency of my live account?

If you have not yet funded your live account, you can apply to change the currency. To do so please contact support at customerservice@eightcap.com

If you have funded your account and have not yet traded, you may change your account currency with some potential costs and a time delay. You may also be subjected to bank transfer fees and the market foreign exchange rates as we put in the request to transfer from one currency account to another bank where the other currency accounts are held. Please contact our support team if you wish to put in this request.

If you have already started trading on your account, unfortunately you will not be able to change the currency in your account. If you still wish to trade in another currency, the best option is to open an additional live trading account.

How do I change my account details?

If you wish to make changes or update the details on your trading account, you may request this by emailing customerservice@eightcap.com

What do I need to do if I want to close my account?

If you wish to close your live account with EightCap, simply submit your request to us by emailing customerservice@eightcap.com

Funding & Withdrawals

How do I add/deposit funds into my account?

EightCap offers a number of methods to fund your account including instant funding through credit/debit card, Skrill, Poli and China Union Pay (for Chinese clients only) as well as international/local bank transfers.

For further information, please see our Funding page.

Do I need to deposit funds straight away?

No, you do not need to deposit straight away. However, access to live trading is only available upon the financing of your account.

How long does it take for funds to appear in my account?

If you have funded via bank transfer, funds will need to clear before they appear in your trading account. This can take 1-3 working days, depending on your location.

If you have funded via credit card, funds will usually be available in your account within seconds of completing the transaction.

Can I deposit my account in other currencies?

All your deposits should be made in the same currency as the base currency in your trading account.

What if my bank account is denominated in a different currency than my trading account?

In this case, your deposits will be converted to the base currency of your account by real-time foreign exchange rate determined by your financial institution.

How do I withdraw my funds?

You can withdraw funds from your account through our secure Client Portal area. Alternatively, please contact your account manager or email customerservice@eightcap.com

Note that funds can only be sent back to an account in the same name as your trading account.

How long does it take for a withdrawal to be completed?

We aim to process all withdrawal requests between 9 AM and 1 PM AEST, Monday – Friday. Requests submitted after 1 PM will be processed the following business day.

Note that processing times may vary and are subject to the receiving bank processes. International transfers may take up to 2 – 5 days to be received.

Do you charge any deposit or withdrawal fees?

EightCap does not charge any internal fees for deposit and withdrawals.

However, please note that payments to and from non-Australian banking institutions may be subject to bank fees from an intermediary bank involved in the transaction and may thus, attract a receiving fee from client’s bank/institution. Any such fees will be the responsibility of the client. Please ensure to account for these fees when making withdrawals of a small amount.

Additionally, any international Telegraphic Transfer (TT) fees charged by our banking institution are passed onto the client (approximately $20).

Do you pay interest on funds?

No. We do not pay any interest on your funds.

Login Problems

Why can't I login to my account?

Our standard demo accounts last for 30 days only. You won’t be able to access it once expires. To get a new demo account, please go to ‘File‘ > ‘Open an Account‘ and follow the prompts. You do not need to download the platform again.

I have lost my password. How can I reset it?

If you’ve lost or forgotten your MT4 login password, you may have it reset by calling or emailing us. For security reasons, we will require you to provide us with some personal details in order to verify you.

How do I change the password to my account?

You can do this by logging into your trading platform. Go to ‘Tools‘ > ‘Options‘, select the ‘Server‘ tab and click ‘Change Password‘.

Why do I see a 'No Connection' or 'Invalid Account' message?

For Live accounts: This is either one of two errors: incorrect login number or password. If you are still having issues after attempting to re-enter details, please contact us.

For Demo Accounts: This means you’ve either entered the wrong login or password, or your demo account has expired.

What does the error message 'Trade context is busy' mean?

This error occurs when the server receives multiple requests for the same order/trade. Please restart your trading platform to resolve.

Can I login to my account from multiple devices at the same time?

Yes, our MT4 platform allows multiple login simultaneously to the same account. You can log into your account from the MT4 desktop terminal on your PC and sign in using your mobile phone while you are away.

Technical Issues

How do I update my MT4 platform?

MT4 platform automatically updates whenever there is a new version released by Meta Quotes. Live updates failing to run automatically are commonly due to restrictions in Windows. Users of Windows Vista or Windows 7 will need to make sure MT4 is set to ‘Run as an Administrator’ so that it can perform the live updates automatically as required. To run the platform as administrator, right-click on your desktop icon, and click ‘Run as administrator‘. When you re-open MT4 you will be prompted to complete a Live Update.

Why can't I see some of the symbols on my platform?

If you can’t find all the Forex, Commodities and Indices symbols that we offer in your Market Watch, they may just be hidden.  Simply right-click anywhere on the Market Watch window and select ‘Show All’.

What is EightCap MT4 platform time setting? Can I change it?

Our MT4 platform is currently set to ‘GMT+2‘, also known as ‘New York Close‘. This means trading begins at 00:00 platform time, with the daily rollover occurring at the same time each day. This time cannot be changed on the platform.

Where can I find the latest swap rates on the platform?

Simply go to the Market Watch area, right-click and choose ‘Symbols‘. Then click on the properties for a trading symbol and it will give you all details including the swap rates.

How do I load custom indicators or Expert Advisors on MT4?

If you would like to install or use your own custom indicator and Expert Advisor, you can do this by going to ‘File‘ > ‘Open Data Folder‘ and open ‘MQL4‘ folder. There are experts and indicators folders within it and you will need to copy the .mq4 or .ex4 files into their respective folder.

Can I run two MT4 platforms from the same device at the same time?

By default you are unable to run more than one MT4 platform from the same place at the same time.

If you wish to run two instances of MT4 platform on your PC, you will need to install a second instance of the platform but in different directories on your PC. When you are running the installer, there is a Settings button on the same page of the licence agreement. Click on the button and rename the destination folder and continue. It will then install another copy of MT4 on your computer.

How do I reset my MT4 chart data?

To reset your MT4 chart data, you will need to go to ‘Tools‘ > ‘History Center‘ and select the pair and time frame you want to reset. Next, select ALL of the data and click ‘Delete‘ twice (to select all – click the first record, hold ‘SHIFT’ and scroll to the bottom to select the last record while holding the ‘SHIFT’ key).

How do I generate my account statements from the platform?

Simply right-click on your ‘Account History‘ section, select the desired period of time and run a detailed statement. It will then generate your account statements in an HTML format.

Trading Forex and CFDs

What is the minimum lot size that I can trade with EightCap?

You can trade as low as 0.01 lots (or 1,000 units of base currency) on all our currency pairs.

What does 'margin' mean and how is this calculated?

Margin‘ is the amount of money required to open a position. This is not a fee or a transaction cost, it is simply a portion of your account equity set aside and allocated as a margin deposit. Margin requirements can vary depending on the market you are trading and the size of your trade. If you do not have sufficient free equity available you will be unable to open a position on the trading platform. The free margin amount shown in the trading platform is the amount you have available to use should you wish to open additional positions.

Margin can be calculated using the following formula:

Margin Requirement = (current market price x volume) / account leverage

For example:
EUR/USD is quoted at the current market price of 1.35645, your account has a leverage of 1:400 and you would like to trade one standard lot. Your margin calculation would be: (1.35645 x 100,000) / 400 = $283.91

In this example the margin on this position would be $283.91, therefore in order to open a position of this size you would require at least $283.91 in free equity in your trading account.

What happens if I have no free margin left in my account?

If you have no free margin, you will not be able to open any new positions or your positions will be stopped out. In certain circumstances, your account balance can become negative should the loss on the positions stopped out exceed your account balance.

Will I receive a margin call if my positions go against me?

It should be noted that it is the client’s responsibility to monitor their positions at all times. EightCap does not offer guaranteed stop-loss.

You will be notified on your platform screen when your account equity drops to 80% of the required margin. An automated email will also be sent to your nominated email address with the same notification. In this case, you may choose to make further deposits into your trading account in order to keep or open more positions.

Once your account equity falls to or below 50%, we will liquidate your positions starting with those that are losing the most against the market.

Again, clients cannot rely on EightCap to close out their positions for them. We strongly encourage our clients to have exit strategies and stop-loss orders set in place to help protect them against potential market movements. Stop-losses are not guaranteed and may be subject to slippage during volatile market conditions.

When will my positions be liquidated?

Your positions will get liquidated if the account balance is below our margin requirement, which is 50%.

How long can I hold a CFD contract?

EightCap offers cash CFDs which do not have an expiry date. As CFDs are traded on ‘margin‘, you will pay or receive an overnight financing rate linked to the relevant benchmark rate for the particular currency in which your position is denominated. This means you can keep them running for as long as you choose.

What is a swap/rollover?

Swap is the interest paid or earned for holding a position overnight based on the difference between the interest rates of two countries. Each Currency or CFD has an interest rate associated with it, which can cause extra profit or cost to your trade.

How do you calculate a swap rate?

Our swap rates are calculated automatically via the trading platform, however, for your information, swap rates may be calculated using the following formula:

Current long/short rate * number of lots = swap debit/credit in second currency

If you have any further questions regarding our swap rates, please contact us directly.

Why are swap rates tripled on a Wednesday?

If you hold a position overnight on a Wednesday, the normal financing charges that are credited/debited on a daily basis are three times the normal amount. Charging ‘triple swap‘ on Wednesday roll-over period accounts for the settlement of trades over the weekend, as swap rates are not charged during this period due to the market being closed.

What time does the rollover occur?

Overnight financing costs are applied during the New York close which equates to 00:00 platform time.

Level 11, 356 Collins Street, Melbourne, VIC 3000, Australia
CALL: +61 3 8373 4800 | EMAIL: CUSTOMERSERVICE@EIGHTCAP.COM

Risk Warning: Margin trading involves a high level of risk, and may not be suitable for all investors. You should carefully consider your objectives, financial situation, needs and level of experience before entering into any margined transactions with EightCap, and seek independent advice if necessary. Forex and CFDs are highly leveraged products which mean both gains and losses are magnified. You should only trade in these products if you fully understand the risks involved and can afford losses without adversely affecting your lifestyle (including the risk of losing substantially more than your initial investment). A Product Disclosure Statement (PDS) and a Financial Services Guide (FSG) for our products are available to download from our Legal Documentation page. You must assess and consider them carefully before making any decision about using our products or services.

EightCap is a registered business name of EightCap Pty Ltd (ABN 73 139 495 944). We are regulated by the Australian Securities & Investments Commission (ASIC) - our AFSL number is 391441. This AFSL authorises us to provide financial services to people in Australia. The information on this website is of a general nature only and is not directed at residents in any country or jurisdiction where such distribution or use would be contrary to local law or regulation. EightCap is not a financial adviser, and does not issue advice, recommendations, or opinion in relation to acquiring, holding or disposing of a margined transaction. We provide general advice only and accordingly you should consider how appropriate the advice (if any) is to your objectives, financial situation and needs before acting on the advice.