Get in touch with us.

Head Office

Level 11, 356 Collins Street
Melbourne, VIC 3000
Australia

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Email Support

Phone Support

We’re here to help.

We are here to provide you with more information, answer any questions you may have and create the best possible experience for your online trading journey.

Multilingual Support

Need a hand with something?

If you have problems with setting up your account or think you’ve encountered a problem or an issue, our team of experts are ready to answer any and all questions in your local or preferred language so you can get the support you need much quicker and clearer.

Sales & Institutional Inquiry

We provide a range of services and solutions that can help you grow your business.

If you’re uncertain about where to start, whether you want to become an introducing broker, money manager, white label or combination of any of these partnership types, simply get in touch with our institutional sales team.

Request a Demo

Our Demo Account has been designed specifically to help you get familiar with our trading platform and to let you experience a real trading environment but without all the risks.

Our trial account is 100% free to open and you get access to unlimited amount of virtual funds to play with in the practice environment. Our demo platform also uses the same price feed as our live platform so you can gain access to our tight spreads and fast execution.

Getting Started

How do I open a live trading account?

Our live trading accounts are easy to set up.

Simply click here or any open or create live account button on our website and follow the prompts.

How long does it take to open an account?

Account opening times vary by client, but provided you’ve supplied your identification documents and they are acceptable, you should receive your login details within 24 business hours.

If you have any queries regarding your account application please email customerservice@eightcap.com and we’ll try to assist you in any way possible.

How many account types do you have?

We currently offer two types of trading accounts – Raw Account and Standard Account.

Regardless of the type of account you choose however, rest assured that all of our accounts come with the same great and competitive trading conditions including lightning-fast trade execution.

How do I fund my live trading account?

We offer a number of payment options online including credit/debit cards, bank wire transfer, Skrill, Poli and China Union Pay (for traders residing in China).

Please see our Account Funding page for more details.

What is the minimum initial deposit?

Our minimum requirement when you first open and fund your trading account is 100 (account base currency).

You can also connect with us.

You can follow us to see market updates, industry news, new feature or product launches, promotions and glimpses into the culture and activities at EightCap.

                

We speak your language.

We are a global company and have regional and local offices, partners and affiliates around the world to ensure we can provide the highest possible level of customer service to you.

Our Client Services team currently provide support in English, Chinese, and Korean.

Head Office:
Level 11, 356 Collins Street
Melbourne, VIC
3000 Australia

Risk Warning: Margin trading involves a high level of risk, and may not be suitable for all investors. You should carefully consider your objectives, financial situation, needs and level of experience before entering into any margined transactions with EightCap, and seek independent advice if necessary. Forex and CFDs are highly leveraged products which mean both gains and losses are magnified. You should only trade in these products if you fully understand the risks involved and can afford losses without adversely affecting your lifestyle (including the risk of losing substantially more than your initial investment). A Product Disclosure Statement (PDS) and a Financial Services Guide (FSG) for our products are available to download from our Legal Documentation page. You must assess and consider them carefully before making any decision about using our products or services.

EightCap is a registered business name of EightCap Pty Ltd (ABN 73 139 495 944). We are regulated by the Australian Securities & Investments Commission (ASIC) - our AFSL number is 391441. This licence authorises us to provide financial services to people in Australia.

The information on this website is of a general nature only and is not directed at residents in any country or jurisdiction where such distribution or use would be contrary to local law or regulation. EightCap is not a financial adviser, and does not issue advice, recommendations, or opinion in relation to acquiring, holding or disposing of a margined transaction. We provide general advice only and accordingly you should consider how appropriate the advice (if any) is to your objectives, financial situation and needs before acting on the advice.