Contact Us
We provide multilingual support to our clients 24 hours a day, 5 days a week. If you have any questions or would like to get more information about our products and services, feel free to get in touch with us.
Call Support

English: +61 3 8373 4800
Chinese: 400 692 0088
Korean: 070 4498 1675

Email Support
Or drop us a message now!

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Frequently Asked Questions
We get lots of questions, so we thought we’ll address some of them here. If you don’t happen to see what you’re looking for, you may refer to our FAQ page for further information or contact us to speak to us directly.
Who is EightCap?

EightCap is an Australian online trading company based in Melbourne. We specialise in offering margined Foreign Exchange (‘Forex‘) and Contracts for Differences (‘CFDs‘) trading to both retail and institutional clients via the MetaTrader 4 (‘MT4‘) platform.

We are regulated by the Australian Securities and Investments Commissions (‘ASIC‘) – AFSL #391441.

How do I fund my account?

We offer a number of funding methods including wire transfer, credit/debit card, Skrill, Poli and China Union Pay (for traders residing in China).

Please see our Funding page for more details.

Do you accept clients from the US?
No. Unfortunately due to CFTC regulations, we cannot accept clients who reside in the United States.
How do I open an account with EightCap?
Opening an account with us is easy. Simply click on any open or create account button on our website and follow the prompts.
How are my funds held with EightCap?
Safety of client funds is of the utmost importance to us. At EightCap, your funds are held in segregated client trust accounts with AA-rated National Australian Bank (‘NAB‘) in accordance with ASIC regulations.
Do you provide 24-hour support?

Yes. EightCap runs a 24-hour customer support and trading desk 5 days a week starting from 08:00 AM AEST (00:00 platform time) Monday morning and ending at 08:00 AM AEST on Saturday morning.

You can call our client services on +61 3 8373 4800. Alternatively, you can use our live chat facility during the same period.

International Presence

EightCap has offices, partners and affiliates around the world to ensure the highest possible level of support for our client traders around the world.

Level 11, 356 Collins Street, Melbourne, VIC 3000, Australia
CALL: +61 3 8373 4800 | EMAIL: CUSTOMERSERVICE@EIGHTCAP.COM

Risk Warning: Margin trading involves a high level of risk, and may not be suitable for all investors. You should carefully consider your objectives, financial situation, needs and level of experience before entering into any margined transactions with EightCap, and seek independent advice if necessary. Forex and CFDs are highly leveraged products which mean both gains and losses are magnified. You should only trade in these products if you fully understand the risks involved and can afford losses without adversely affecting your lifestyle (including the risk of losing substantially more than your initial investment). A Product Disclosure Statement (PDS) and a Financial Services Guide (FSG) for our products are available to download from our Legal Documentation page. You must assess and consider them carefully before making any decision about using our products or services.

EightCap is a registered business name of EightCap Pty Ltd (ABN 73 139 495 944). We are regulated by the Australian Securities & Investments Commission (ASIC) - our AFSL number is 391441. This AFSL authorises us to provide financial services to people in Australia. The information on this website is of a general nature only and is not directed at residents in any country or jurisdiction where such distribution or use would be contrary to local law or regulation. EightCap is not a financial adviser, and does not issue advice, recommendations, or opinion in relation to acquiring, holding or disposing of a margined transaction. We provide general advice only and accordingly you should consider how appropriate the advice (if any) is to your objectives, financial situation and needs before acting on the advice.