My withdrawal was processed but the funds haven't arrived yet. Why?

First check Withdrawal History in your client portal to confirm whether your request is still under review or has been processed. Finance review can take 1–2 business days; delivery then depends on the method and provider, generally 1–5 business days for the methods listed on our payments page. If that time has passed, contact live chat with your request date, amount and payment method so we can trace it.