Yes. We allow the use of EA on our MT4 and MT5 trading platforms.
We do not provide support for these automated strategies however as they are available from third-party providers and suggest you contact the source directly should you experience any difficulties related to the settings or methodology of your chosen EA.
We were founded in Melbourne, Australia in 2009. Now with 5 offices across the globe and regulation in multiple locations, we provide clients all over the world with the ability to trade on a broad range of markets across FX, Indices, Commodities and Shares.
If you have not yet funded your live account, you can apply to have the currency of your account changed. To do so please contact our Client Services team directly - please refer to our ‘Contact Us’ page for details.
If you have funded your account but have not yet traded, you may change your account currency with some potential costs and a time delay. Please note however that you may be subjected to bank transfer fees and the market foreign exchange rates as we put in the request to transfer from one currency account to another bank where the other currency accounts are held. Please contact us if you wish to put in this request.
If you have already started trading on your account, unfortunately, you will not be able to change the currency in your account. If you still wish to trade in another currency, the best option we recommend is to open an additional live trading account.
There is a maximum of five (5) trading accounts per entity type.
An entity type in this context is identified as either an individual trader, joint account traders, company or trust trader. For example, as an individual trader you can open up to a maximum of five trading accounts but if you wish to open a joint trading account between yourself and another trader, you will have the option of another additional five accounts under this entity title. Provided that all documentation has been presented and approved for each entity type, there is no limit to how many entities clients may wish to trade under.
Under special considerations and approval by management, clients may be able to request beyond the five account limit.
We offer two types of accounts, Standard Account and Raw Account.
Both of them provide the same trading conditions, extras and features. However, clients will get to enjoy tighter spreads on the Raw Account and there is a commission for every trade you place on that account.
Our demo account takes less than a minute to set up whilst our live account application may take approximately 5-10 minutes to complete.
Provided that all required documents are submitted (ID, proof of address etc.), your live account can be set up within 24 hours (during normal business operating hours) of you submitting your application.
You can upload your ID documents during your live account application process online via mobile or desktop. If, for any reason you cannot provide the documents during your application, you can also send the documents to us via email.
Our Demo and Live accounts have the exact same trading conditions including the same price feed.
Please keep in mind, however, that it is not possible to replicate a real trading environment on a Demo account due to technical limitations. Trades placed on demo accounts are not passed into the real market and therefore their execution will not be directly comparable to trades placed on a Live account. Demo trading accounts are specifically designed to allow traders to become familiar with the trading platform itself and will never be able to provide an identical trading experience to a Live account.
Our demo accounts last for 30 days before it expires.
Yes, our trading platform allows multiple login simultaneously to the same account. You can log into your account from the MT4 desktop terminal on your PC and sign in using your mobile phone while you are away.
Our standard Demo accounts last for only 30 days. You will not be able to access it once expires. To get a new Demo account, please go to File > Open an Account and follow the prompts. You do not need to download the platform again.
If you’ve lost or forgotten your MT4 login password, you may have it reset by calling or emailing us. For security reasons, we will require you to provide us with some personal details in order to verify you.
To reset your MT4 or MT5 chart data, you will need to go to Tools > History Center and select the pair and the time frame you want to reset. Next, select ALL of the data and click Delete twice (to select all – click the first record, hold SHIFT and scroll all the way down to the bottom to select the last record while holding the SHIFT key).
By default you are unable to run more than one MT4/MT5 platform from the same place at the same time.
If you wish to run two instances of MT4 or MT5 platform on your PC, you will need to install a second instance of the platform but in different directories on your PC. When you are running the installer, there is a setting button on the same page of the licence agreement. Click on the button and rename the destination folder and continue. It will then install another copy of MT4/MT5 on your computer.
If you would like to install or use your own custom indicator and Expert Advisor, you can do this by going to File > Open Data Folder and open MQL4 folder. There are experts and indicators folders within it and you will need to copy the .mq4 or .ex4 files into their respective folder.
Our MT4 and MT5 platforms automatically updates whenever there is a new version released by Meta Quotes.
Live updates failing to run automatically are commonly due to restrictions in Windows. Users of Windows Vista, Windows 7 or up will need to make sure MT4 or MT5 is set to Run as an Administrator so that it can perform the live updates automatically as required. To run the platform as administrator, right-click on your desktop icon, and click Run as administrator. When you re-open MT4 or MT5 you will be prompted to complete a Live Update.
'Market gapping’ refers to the price movement of an asset, i.e. currencies, stock indices, commodities, etc. during a period where no trading has occurred.
Gapping in the market is seen as the difference in the price of an asset between its closing price at the end of one trading period and its opening price at the next trading period; they typically occur overnight or over the weekend. On occasion, gaps can also occur over shorter time frames.
If you hold a position overnight on a Wednesday, the normal financing charges that are credited/debited on a daily basis are three times the normal amount. Charging triple swap on Wednesday roll-over period accounts for the settlement of trades over the weekend, as swap rates are not charged during this period due to the market being closed.
We currently offer cash CFDs which do not have an expiry date. As CFDs are traded on margin, you will only pay or receive an overnight financing rate linked to the relevant benchmark rate for the particular currency in which your position is denominated. This means you can keep them running for as long as you choose.
If you are buying a currency or an instrument, you are considered in a ‘long’ position. If you are selling on the other hand, then you are in a ‘short’ position.
For example, if you buy 1 lot of AUD/USD, this means you open a long position for 100,000 of AUD against USD. If you sell 1 lot of USD/GBP this means you open a short position for 100,000 of USD against GBP.
Your positions will be closed if your account equity falls below regulatory margin requirement rules, which is set at 50% of the margin required to cover your open positions. This is known as the stop out level.
Please note that it is your responsibility to monitor your positions at all times. We do not offer guaranteed stop-loss.
You will be notified on your trading platform screen when your account equity drops to 80% of the required margin. In this case, you may choose to make further deposits into your trading account in order to keep or open more positions.
Once your account equity falls to or below 50%, we will liquidate your positions starting with those that are losing the most against the market.
Again, you cannot rely on us to close out your positions for you. We strongly encourage that you have exit strategies and stop-loss orders set in place to help protect you against potential market movements. Stop-losses are not guaranteed and may be subject to slippage during volatile market conditions.
If you have no free margin, you will not be able to open any new positions and/or your positions will be stopped out. Your account balance can reach zero should the loss on the positions stopped out meet, or exceed, your account balance.
Margin is the amount of money required to open or maintain a position. This is not a fee or a transaction cost, it is simply a portion of your account equity set aside and allocated as a margin deposit.
Margin requirements can vary depending on the market you are trading, where you hold your account and the size of your trade. If you do not have sufficient free equity available you will be unable to open a position on the trading platform. The free margin amount shown in the trading platform is the amount you have available to use should you wish to open additional positions.
Margin is normally expressed as a percentage of a position size (e.g. 2% or 5%). Margin can be calculated using the following formula:
EUR/USD is quoted at the current market price of 1.35645, your account has a leverage of 1:30 and you would like to trade one standard lot. Your margin calculation would be: (1.35645 x 100,000) / 30 = $4521.5
In this example the margin on this position would be $4521.5, therefore in order to open a position of this size you would require at least $4521.5 in free equity in your trading account.