Frequently AskedQuestions

Leverage options vary depending on which Eightcap entity your account is under and if you are a Retail or Professional Client.

Leverage in trading generally means borrowing a certain amount of money needed to gain exposure to a particular market.

Leverage allows you to take a position of much higher value than the monies deposited in your account and is commonly expressed as a ratio.

For example, if you have a balance of $100 and a leverage of 1:30, you essentially have up to $3,000 worth of instruments across all active trades.

Margin trading refers to using borrowed funds from a broker to purchase a financial asset or assets in a larger volume. Traders use margin to buy more stock than they would normally be able to (or afford to do). Margin is then used to create leverage to enter larger trades or open larger positions, in a bid to magnify gains.

You can request a leverage change from your Client Portal by following these steps:

1. Log into your Client Portal from https://portal.eightcap.com and go to the Trading Accounts section from the list on your left.
2. Click on the pencil button under the Leverage section of the relevant trading account.
3. Choose your desired leverage and follow the steps mentioned in the next window.
4. If a message appears on your screen after choosing leverage, please read it and decide if you would agree with the Client Agreement changes.
5. Once you confirm your leverage change, the request will be revised by our technical team.

Yes. We allow the use of EA on our MT4 and MT5 trading platforms.

We do not provide support for these automated strategies however as they are available from third-party providers and suggest you contact the source directly should you experience any difficulties related to the settings or methodology of your chosen EA.

Yes, we allow full scalping and hedging. For ASIC clients, however, Hedging is only available to wholesale clients.

Our pricing is derived from several top-tier liquidity providers who stream prices to our platform.

We offer our clients the most popular trading platform to trade with, the MetaTrader 4 and MetaTrader 5 along with its mobile platform counterpart so you can trade on the go.

Additionally, we also have the award-winning platform – TradingView. With TradingView you will get access to an advanced charting package, automated trading capabilities, frequent trading strategy ideas, webinars, custom indicators and more.

So be thorough when deciding which platform to trade on, as each platform provides traders with a different experience.

Yes, we want to provide you with the opportunity to become familiar with the trading environment and test our platform before you apply for a live account.

Our demo account normally lasts for 30 days. You can open a demo account by clicking here now.

If you wish to make changes or update the details on your trading account, you may request this by emailing us – please refer to our ‘Talk with us’ page for details.

If you have not yet funded your live account, you can apply to have the currency of your account changed. To do so please contact our Client Services team directly – please refer to our ‘Talk with us’ page for details.

If you have funded your account but have not yet traded, you may change your account currency with some potential costs and a time delay. Please note however that you may be subjected to bank transfer fees and the market foreign exchange rates as we put in the request to transfer from one currency account to another bank where the other currency accounts are held. Please contact us if you wish to put in this request.

If you have already started trading on your account, unfortunately, you will not be able to change the currency in your account. If you still wish to trade in another currency, the best option we recommend is to open an additional live trading account.

Please refer to the Account types and Deposit/Withdrawal pages for the account currencies available under each Eightcap entity.

You will be asked which currency you would like your Eightcap trading account to be held in during your application. Note the currency you have selected is also the currency you will deposit funds in.

There is a maximum of five (5) trading accounts per entity type.

An entity type in this context is identified as either an individual trader, joint account traders, company or trust trader. For example, as an individual trader you can open up to a maximum of five trading accounts but if you wish to open a joint trading account between yourself and another trader, you will have the option of another additional five accounts under this entity title. Provided that all documentation has been presented and approved for each entity type, there is no limit to how many entities clients may wish to trade under.

Under special considerations and approval by management, clients may be able to request beyond the five account limit.

The minimum account deposit is $100 (or account currency equivalent) when you fund for the first time.

We offer two types of accounts, Standard Account and Raw Account.

Both of them provide the same trading conditions, extras and features. However, clients will get to enjoy tighter spreads on the Raw Account and there is a commission for every trade you place on that account.

Find out more about our Account Types here.

Our demo account takes less than a minute to set up whilst our live account application may take approximately 5-10 minutes to complete.

Provided that all required documents are submitted (ID, proof of address etc.), your live account can be set up within 24 hours (during normal business operating hours) of you submitting your application.

In this case, your deposits will be converted to the base currency of your account by real-time foreign exchange rate determined by your financial institution.

In order to avoid any additional costs from currency exchange, we highly recommend that all your deposits should be made in the same currency as the base currency of your trading account.

No, you do not need to deposit right away. However, you will only be able to trade on the financial markets if you have funds in your accounts.

Find out more about our funding methods here.

Most of our payment options are instant. If you have funded via credit card, funds will usually be available in your account within seconds of completing the transaction.

However, if you have funded via bank transfer, funds will need to clear before they appear in your trading account. This can take 1-3 working days, depending on your location.

This error occurs when the server receives multiple requests for the same order/trade. Please restart your trading platform to resolve.

For Live accounts – This is either one of the following errors: incorrect login number or password. If you are still having issues after attempting to re-enter your login details, please contact us.

For Demo Accounts – This means you’ve either entered the wrong login number or password, or your demo account has expired.

To change the password of your trading account, please follow the steps below:

1. Log in to your Client Portal → Trading Accounts

2. Click on the three-dots button next to your trading account → Change your password.

Our MT4 Demo accounts last for 30 days while MT5 Demo accounts will expire after 35 days of inactivity. You will not be able to access it once it expires.

To get a new Demo account, you need to open it through the Client Portal > Trading Accounts then under Live/Demo drop-down choose ‘Demo’.

1. Log in to your Client Portal → Trading Accounts
2. Click on the three-dots button next to your trading account → Change your password.

In order to get started on TradingView, you will need the following:

– An Eightcap TradingView account (Created via Eightcap)
– A TradingView account (Created via TradingView)

Once you have successfully created both these accounts,  you will then need to link them by following these instructions:

Go to Tradingview.comTo log into TradingView platform, please follow the steps below:

⤍  Login to the TradingView website and go to Product ⤍  Supercharts
⤍  Go to Trading Panel
⤍  Select the ‘See all brokers’ from the bottom of the screen
⤍  Find Eightcap as your broker, put your mouse over it and click ‘Connect’
⤍  In the pop-up window, enter your Eightcap username and password from your email, click ‘Connect’ and wait for your accounts to be linked.

You can now chart and trade!

To place a trade, please ensure you have funded your account via the Eightcap Client Portal.

1. Create an account with Eightcap and choose TradingView as a Platform during the application process.
2. Open a chart on TradingView and click on the ‘Trading Panel’ tab.
3. Choose Eightcap from the list and follow the instructions to connect your new Eightcap account details.

Go to tradingview.com and click the member icon in the top right-hand corner and then hit the “Get Started” button, choosing your preferred method of verification. Don’t forget to get acquainted with TradingView’s community, news and market screeners.

1. Go to Tradingview.com
2. Login using your TradingView account credentials
3. Then select “Charts”, located under “Products” on the top menu.
4. Once the charts load up, on the tabs at the bottom, select “Trading Panel”.
5. From the selection, locate “Eightcap” and click on the icon.
6. You will then need to log in using your Eightcap TradingView credentials from your Eightcap welcome email.
7. In the window that pops open, copy the Eightcap TradingView credentials from the Eightcap welcome email and paste them into the corresponding fields. (Note: Ensure you do not copy blank space)
8. Then click “Connect”.
9. If successful, you should now be logged in to the TradingView platform with your Eightcap credentials.
10. To place a trade, please ensure you have funded your account via the Eightcap Client Portal.

TradingView is compatible with all modern browsers and also has both a Desktop and Mobile app that you can download from here.

Eightcap offers its Standard Account as part of its integration with TradingView in order to provide a simplified trading experience with the world’s easiest to use charting software.

Our direct API integration to TradingView is currently optimized for efficient live trading. Demo servers are not included yet. However, our team is working hard on getting demo access in a future rollout of our TradingView connection.

To find out about all our available instruments for TradingView and other platforms we offer, please refer to our Trading Instruments page.

Alternatively, you can also download a full list of instruments, containing key contract specifications such as trading hours, minimum spreads on standard and raw accounts, commissions, lot sizes, etc. To download our complete instrument list, please use the link below.

After connecting to TradingView, all your account transactions – including deposits and withdrawals – will still be operated by Eightcap. We offer a number of payment methods to fund your trading account including instant funding through credit/debit cards, Skrill, Neteller, Poli, as well as international/local bank transfers. Be sure to find a method that suits your needs.

Eightcap offers a full trading account history inside our client portal for all your trading accounts. Just login at portal.eightcap.com and go to the Reports tab to view your account history.

There are several ways to do that — you can always check TradingView’s Help Center for useful information. TradingView also provides a wide array of content on their YouTube channel to help you out — check it out here.

To reset your MT4 or MT5 chart data, you will need to go to Tools > History Center and select the pair and the time frame you want to reset. Next, select ALL of the data and click Delete twice (to select all – click the first record, hold SHIFT and scroll all the way down to the bottom to select the last record while holding the SHIFT key).

By default you are unable to run more than one MT4/MT5 platform from the same place at the same time.

If you wish to run two instances of MT4 or MT5 platform on your PC, you will need to install a second instance of the platform but in different directories on your PC. When you are running the installer, there is a setting button on the same page of the licence agreement. Click on the button and rename the destination folder and continue. It will then install another copy of MT4/MT5 on your computer.

If you would like to install or use your own custom indicator and Expert Advisor, you can do this by going to File > Open Data Folder and open MQL4 folder. There are experts and indicators folders within it and you will need to copy the .mq4 or .ex4 files into their respective folder.

Simply go to the Market Watch area, right-click and choose Symbols. Then click on the properties for a particular trading symbol and it will give you all the details including the swap rates.

Our MT4 trading platform is currently set to GMT +3. Trading begins at 00:00 platform time, with daily rollover occurring at the same time each day. This time cannot be changed on the platform. Please note that time zones will differ between winter and summer.

If you can’t find all the symbols that we offer in your Market Watchlist, they may just be hidden. Simply right-click anywhere on the Market Watchlist window and select Show All.

Our MT4 and MT5 platforms automatically updates whenever there is a new version released by Meta Quotes.

Live updates failing to run automatically are commonly due to restrictions in Windows. Users of Windows Vista, Windows 7 or up will need to make sure MT4 or MT5 is set to Run as an Administrator so that it can perform the live updates automatically as required. To run the platform as administrator, right-click on your desktop icon, and click Run as administrator. When you re-open MT4 or MT5 you will be prompted to complete a Live Update.

Our MT4 trading platform is currently set to GMT +3. Trading begins at 00:00 platform time, with daily rollover occurring at the same time each day. This time cannot be changed on the platform. Please note that time zones will differ between winter and summer.

Overnight financing costs are applied during the New York close which equates to 00:00 platform time.

On Wednesday nights, overnight financing charges are tripled. This adjustment accounts for the weekend when no swap rates are applied because the market is closed.

However, not all triple swaps are on Wednesday:

– Only Forex is on Wednesday

– Stocks, Indices and Commodities are on Friday

– For Crypto, there is NO triple SWAP; SWAP is charged on Monday-Sunday

Please note:

– MT5 does not have triple swaps for crypto; charges apply daily, including weekends.

– In MT4, swaps can’t be charged over the weekend, so the fee triples on Fridays.

Our swap rates are calculated automatically in the trading platform. However, if you want to understand how the swap rates are calculated, refer to our article in Eightcap Labs. Please, follow the link below.

We currently offer cash CFDs which do not have an expiry date. As CFDs are traded on margin, you will only pay or receive an overnight financing rate linked to the relevant benchmark rate for the particular currency in which your position is denominated. This means you can keep them running for as long as you choose.

If you are buying a currency or an instrument, you are considered in a ‘long’ position. If you are selling on the other hand, then you are in a ‘short’ position.

For example, if you buy 1 lot of AUD/USD, this means you open a long position for 100,000 of AUD against USD. If you sell 1 lot of USD/GBP this means you open a short position for 100,000 of USD against GBP.

Your positions will be closed if your account equity falls below regulatory margin requirement rules, which are set at 50% of the margin required to cover your open positions. This is known as the stop-out level.

Once your account equity falls to or below 50%, we will liquidate your positions starting with those that are losing the most against the market.

Again, you cannot rely on us to close out your positions for you. We strongly encourage that you have exit strategies and stop-loss orders set in place to help protect you against potential market movements. Stop-losses are not guaranteed and may be subject to slippage during volatile market conditions.

Margin trading refers to using borrowed funds from a broker to purchase a financial asset or assets in a larger volume. Traders use margin to buy more stock than they would normally be able to (or afford to do). Margin is then used to create leverage to enter larger trades or open larger positions, in a bid to magnify gains.

When engaging in a Contract for Difference, you are only required to deposit a percentage of the contract’s full value. This is called a margin and it allows traders to open large positions while investing a fraction of the value. The margin is used as leverage, giving traders full exposure to the position. A margin is required before opening a position on your account.

Your account should also hold extra funds to cover any potential losses and stop your account from going into a margin call. Always remember, that leverage is a double-edged sword. While it can maximise your profits, it can also increase your losses.

Please note: for all Eightcap clients with a live trading account, you can access your own margin calculator on the client portal. Simply click on this link to be redirected.

Please note that it is your responsibility to monitor your positions at all times. We do not offer guaranteed stop-loss.

You will be notified on your trading platform screen when your account equity drops to 80% of the required margin. In this case, you may choose to make further deposits into your trading account in order to keep or open more positions.

Once your account equity falls to or below 50%, we will liquidate your positions starting with those that are losing the most against the market.

Again, you cannot rely on us to close out your positions for you. We strongly encourage that you have exit strategies and stop-loss orders set in place to help protect you against potential market movements. Stop-losses are not guaranteed and may be subject to slippage during volatile market conditions.

If you have no free margin, you will not be able to open any new positions and/or your positions will be stopped out. Your account balance can reach zero should the loss on the positions stopped out meet, or exceed, your account balance.

You can trade as low as 0.01 lot (or 1,000 units of base currency) on all our currency pairs.

Please note:
–  0.01 lot = 1,000 units of base currency
–  0.1 lot = 10,000 units of base currency
–  1 lot = 100,000 units of base currency

You purchase 1 CFD on the ASX 200 at an index level of 5,750.

1 Point (of the above 5,750) is equal to 1 AUD.

This means you will make 1 AUD for every point the index rises and lose 1 AUD for every point the index falls.

For example, using the above data, if the index rose 100%, the profit would be AUD 5,750, so 100% of the position is AUD 5,750 which is the total position size.

If the one point was worth AUD 10, then the position size for one CFD would be AUD 57,500. If one point was worth AUD 25, then the exposure for one CFD would be 5,750 x 25, or AUD 143,750.

Alternative calculations:

In some cases, the minimum tick size is measured in movements that occur to the right of the decimal place.

For example, the minimum tick value for CFDs on the S&P500 is often 0.1 points or 0.01 points.

If the S&P500 is trading at 2,660 and the tick size is 0.1, with a tick value of $1, then one CFD is worth 2,660 x10 x $1, or $26,660.

If the tick size was 0.01 and a tick was worth $1, then one CFD would be worth 2,660 x 100 x $1, or $266,600.

That may seem very high, but in reality, one tick is often worth only $0.1 or $0.01.